Frequently Asked Questions
General Information
You can find our books at prominent educational bookstores such as Bargain Books, PNA, Exclusive Books, and Van Schaik’s. Additionally, they are available for purchase online.
You can place a bulk order. Please send an email to kjullies@penguinrandomhouse.co.za to enquire about bulk orders and to receive a quotation.
Yes. You can purchase an epublication via our website. Please note this format can not be printed, edited or shared with other teachers or students. You will need the Snapplify e-reader App to download your e-book.
Use the search bar on our website or browse by category to find specific books or subjects. You can also contact customer support for assistance.
Please send an email to kjullies@penguinrandomhouse.co.za to enquire about special discounts for schools.
No. The teacher’s guide is designed to be used as an extension to the learner’s guide.
These books are designed specifically for the IEB Curriculum but are also valuable for learners seeking a deeper understanding of various topics and explanations.
These books are suitable for use from grade 4 through grade 12, covering a range of topics from basic to advanced concepts.
Security, Privacy, and Returns
Yes, we use secure payment gateways to ensure all transactions are encrypted and protected. Your personal and payment information is handled with the highest security standards.
We are committed to safeguarding your privacy. Any personal information you provide is used solely to process your order or enhance your shopping experience. We do not share your data with third parties without your consent. You can read our full privacy policy [here]
If you receive a damaged or incorrect book, please contact us within 7 days of delivery to arrange a return or exchange. Returns are only accepted for physical books in their original condition. Digital purchases are non-refundable.
Delivery times may vary depending on your location. Standard delivery within South Africa typically takes 5-7 business days. For international orders, please allow extra time for shipping.
Yes, once your order has been dispatched, you will receive an email with a tracking number. You can use this to track your parcel online.
You can contact our customer support team at kjullies@penguinrandomhouse.co.za for any assistance or queries related to your order, payments, or delivery.
No, all digital purchases (e-publications) are non-refundable. Please ensure you select the correct product before completing your purchase.